“This campaign has already started... we make use of various mediums to deliver the message behind it,” the Bank’s Senior Manager, Call Centre, Mr Frank Matoro, said at the launching ceremony in Dar es Salaam.
He said the bank is in steady drive to provide its customers with high quality products and services. “It’s with this customer centric perspective that the bank has successfully built an in-house call centre,” said Mr Matoro.
The centre’s key goal is to provide its customers the best service experience. He said the campaign will also involve numerous prizes to participants. The services provided through the call centre are voice calls (inbound and outbound), social media interaction through Face book page and other online interactions like live chats and electronic mails.
Weka Maoni Yako Hapa